Refund policy

Last updated: August 11, 2026

Returns

You may request a return within 30 days after delivery. Email us before sending anything back. We will confirm whether the return is eligible and provide the correct return address and instructions. Items must be unused, undamaged, and returned in their original packaging.

Customers pay return shipping unless the item arrived damaged, defective, or different from what was ordered. Original shipping charges, customs duties, import taxes, brokerage charges, and local fees are not refundable.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email us within 7 days of delivery. Include your order number and clear photographs of the item, the packaging, and the shipping label. After review, we may offer a replacement, a partial refund, or a full refund as appropriate.

Items that cannot be returned

Personalized, commissioned, or otherwise custom-made items cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards, if offered, are non-refundable.

Refunds

After an approved return is received and inspected, we submit the refund to the original payment method. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since we approved a refund, contact us at vladimir.voskresenskiy.tur@gmail.com.

Contact

Email vladimir.voskresenskiy.tur@gmail.com and include your order number. Do not send a return before receiving written instructions.